Network Investigates Outage After Thousands Of Customers Left Without Data

O2 blames global network outage on third-party software glitch

O2 blames global network outage on third-party software glitch

The mobile network said it had set up an urgent investigation after customers reported being able to get online or use mobile date from the early hours of Thursday.

It's encouraging users to "use Wi-Fi wherever they can".

A spokesperson for the company said: "Our technical teams are investigating reports of issues when using data". It also said that the issue could be causing "intermittent problems" when customers make voice calls too.

Thousands of O2 mobile phone users have been left unable to access the internet because of a technical fault. Customers in London, Birmingham, Manchester, Glasgow, Bristol, Liverpool, Leeds, Nottingham, Croydon and Edinburgh have reported the outage.

The network also provides services to Sky, Tesco, Giffgaff and Lycamobile networks. It also affected services that use O2's network, bringing down digital timetables at London bus stops...

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

In a further tweet, O2 said the problem was related to a software issue in the system of a third party supplier. "This issue is being investigated". "Our technical teams are working extremely hard to resolve this", the company said. Many have been unable to access the Internet after reporting issues with 4G and data services.

Recommended News

We are pleased to provide this opportunity to share information, experiences and observations about what's in the news.
Some of the comments may be reprinted elsewhere in the site or in the newspaper.
Thank you for taking the time to offer your thoughts.